Frequently Asked Questions
Everything you need to know about your alab shopping experience.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return window for all unworn items with original tags attached. Simply visit our returns portal to generate a prepaid shipping label.
How do I find the right size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options via Klarna and Afterpay.
Are your garments sustainably made?
At alab, we prioritize ethical manufacturing. 80% of our current collection is made using organic cotton or recycled polyester, and we work exclusively with certified fair-trade factories.
Can I change or cancel my order?
Orders can be modified or cancelled within 60 minutes of placement. After this window, the order moves to our fulfillment center and can no longer be edited.